We have cleaned leading stores in Bond Street and Sloane Street for over 12 years, we therefore fully understand that “retail is detail”. Having seen almost every cleaning issue and foible that occurs in retail cleaning, we can anticipate and address them before they occur.
Although the highest standards of cleaning should be taken for granted, we feel that managers and supervisors being on-site early in the morning during the cleaning process helps the cleaners understand what is expected. Our prompt response to any requests or issues ensure that clients know how much we care about the levels of service we believe in.
With constant training and having achieved the ISO9001 & ISO14001 accreditations we meet all Health & Safety and Environmental Standards on and off site.
All boutiques and stores are different and Calabash listen to each individual to grasp what is most important. We often hear from people who are unhappy with other companies. Typical complaints include:
“The quality of the cleaning service is inconsistent”
“We need to chase the cleaners to get the job done well”
“We don’t get the levels of supervision our store needs”
“It is very difficult to find someone to talk to when we have a problem”
We appreciate that in retail you cannot afford to have any fluctuations in the cleaning service. With valued customers visiting the stores, they have to be pristine every day. This can only by achieved with training and constant on-site supervision.
We provide more supervision than other London cleaning companies and our cleaners are visited regularly, educated and cajoled to ensure they fully understand the cleaning requirements and high standards of each individual store. In this way we believe our cleaners take more pride in their work.
Calabash customise the cleaning service to suit your requirements. Should you ever need to speak to anyone about the work, you will always be able to contact a manager or supervisor. We pride ourselves on our speed of response. If you have any issues or need advice, we come out at very short notice to help. Our goal is make you proud of your store (both for your clients and your staff).
How can we help you?
What’s the first step to using Calabash? Contact us. Each space is unique so we would like to visit your premises in order to fully understand your requirements. Once we have completed this initial inspection, we will recommend the best solution for your store cleaning at the most cost effective price.
Find out who we work for
"Just a belated note to thank you for all your assistance and prompt action in getting our sometimes over expectant extra cleaning requested completed on time and to a very good standard allowing our visit from Mr. Ralph Lauren to occur without any concern regards the cleaning standards in any of Full Price London stores serviced by Calabash."Grant Smith, Ralph Lauren Ltd
"We've used Calabash for over 20 years, and they look after 4 of our jewellery stores in London. I personally know the directors and Calabash are a properly run company with excellent people on the ground, very good staff retention (some cleaners have been in our shops for 8 years), and obviously their honesty and loyalty, so crucial in our business, is beyond reproach. All extra work such as carpet cleaning, window cleaning, chair cleaning they do very quickly and very thoroughly. We trust Calabash staff 100%, we've never had a problem in 20 years and that's an awful lot of working days."Mike Wainwright, Boodles
"We are very pleased with the outstanding cleaning service we receive from Calabash. Their cleaners are very helpful, polite and accommodating."Nick Tolfree, Boucheron
"I just want to let you know that we have been extremely pleased with the service and the professionalism of your staff when they have come to clean our awning."Andrew Hastie, Katherine Pooley
"During the tendering process, you will hear promises of performance from many companies but few will actually deliver. However, Calabash are unique, in a fairly desperate business, in keeping all their promises. You would be mad not to appoint them."Tobyn Thomas, Thomas’s London Day Schools
"Calabash have been Kew's hygiene supplier for the last 6 years and we retain the same operatives for an excellent continuity of their professional, smart and coordinated service."Karen Van Der Vat, Royal Botanic Gardens Kew
"It is extremely unusual to have senior management from a cleaning company visiting so often and caring so much."The Institute of Civil Engineers