Changing shop cleaning company can feel as if it is going to be a hassle. Calabash’s formula can make the switch as easy and seamless as possible.
How can we help?
What’s the first step to using Calabash? Contact us. Each space is unique so we would like to visit your premises in order to fully understand your requirements.
Once we have completed this initial inspection, we will recommend the best solution at the most cost effective price.
We take the hassle away from all TUPE regulation situations (The Transfer of Undertakings/Protection of Employment) by contacting directly the previous shop cleaning company to gather all the relevant information.
However, under these regulations we often have to take on unsatisfactory cleaning staff when we start a new cleaning contract. With good training, constant encouragement and motivational supervision we have regularly turned these cleaners into valuable and responsible cleaning staff.
In other cases, the cleaners who are unwilling to step up their standards, may leave.
Before we start
In the lead up to taking over a new retail store cleaning contract we get to know the premises, the particular cleaning issues that are important and if possible, the existing cleaning staff.
We ensure we understand the access, keys and security issues, plus any other details to ensure a smooth handover.
Our staff will undergo a internal training programme, inc. COSHH training, cleaning methods, use of chemicals and equipment and will receive on-going traiing from managers / supervisors throughout the year inc. updating of Health & Safety legislation.
Cleaners are given specific tasks on site rather than all duties within an area. In this way, each cleaner specialises in certain duties (i.e. toilet cleaning) which aid the training process.
All staff are employed by Calabash and we do not use temporary staff.
Unusually in our business, our management are contactable at all times and can therefore deal with issues at very short notice.
Our managers become quickly familiar to our clients because they visit regularly while the cleaning is in operation and keep clients up to date with any issues / duties that help keep the premises operating smoothly.
Our proactive supervision of the cleaners and regular contact with our clients are to ensure that they understand that Calabash are as interested in keeping their premises clean and tidy as they are themselves.
Standards are monitored daily and any non conformances are logged by the onsite supervisor / area manager. The non-conformances will be addressed by the on site supervisor and inspected by the area manager to ensure they are rectified. Furthermore, the senior area manager will check / monitor these forms on a weekly basis.
COSHH forms and Health & Safety documentation is included.
Having achieved the ISO9001 & ISO14001 accreditations, and being awarded with the Safe Contractor Scheme, we meet all Health & Safety and Environmental Standards on and off site.
“During the tendering process, you will hear promises of performance from many companies but few will actually deliver. However, Calabash are unique, in a fairly desperate business, in keeping all their promises. You would be mad not to appoint them.”Tobyn Thomas, Thomas's London Day Schools
"Just a belated note to thank you for all your assistance and prompt action in getting our sometimes over expectant extra cleaning requested completed on time and to a very good standard allowing our visit from Mr. Ralph Lauren to occur without any concern regards the cleaning standards in any of Full Price London stores serviced by Calabash."Grant Smith, Ralph Lauren Ltd
"We've used Calabash for over 20 years, and they look after 4 of our jewellery stores in London. I personally know the directors and Calabash are a properly run company with excellent people on the ground, very good staff retention (some cleaners have been in our shops for 8 years), and obviously their honesty and loyalty, so crucial in our business, is beyond reproach. All extra work such as carpet cleaning, window cleaning, chair cleaning they do very quickly and very thoroughly. We trust Calabash staff 100%, we've never had a problem in 20 years and that's an awful lot of working days."Mike Wainwright, Boodles
"We are very pleased with the outstanding cleaning service we receive from Calabash. Their cleaners are very helpful, polite and accommodating."Nick Tolfree, Boucheron
"I just want to let you know that we have been extremely pleased with the service and the professionalism of your staff when they have come to clean our awning."Andrew Hastie, Katherine Pooley
"During the tendering process, you will hear promises of performance from many companies but few will actually deliver. However, Calabash are unique, in a fairly desperate business, in keeping all their promises. You would be mad not to appoint them."Tobyn Thomas, Thomas’s London Day Schools
"Calabash have been Kew's hygiene supplier for the last 6 years and we retain the same operatives for an excellent continuity of their professional, smart and coordinated service."Karen Van Der Vat, Royal Botanic Gardens Kew
"It is extremely unusual to have senior management from a cleaning company visiting so often and caring so much."The Institute of Civil Engineers